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Shipping & Returns

SHIPPING:

The products offered on Machine Embroidery Mall are available for instant download delivery. By downloading your purchases, you do not incur a shipping charge. If desired, you may inquire about the availability of having files preserved on a CD for archive use. Shipping costs would be minimal to obtain a "hard copy" of your files.

RETURNS:

Due to the nature of the digital products offered on our website and the ability to be reproduced, we at Machine Embroidery Mall have a strict NO RETURN policy for all down-loadable products. If you have an issue with any of the products purchased from our website, please let us know and we will contact the digitizer to remedy the situation.

DOWNLOAD RESET POLICY:

Once payment has been processed, your order is automatically available for download for a period of seven days. After the seven day period, you may request reactivation of your downloads if you did not successfully obtain your products. It is highly recommended that you back up your purchases to external media such as CD or DVD. They are relatively inexpensive and easily obtained by most consumers.

In order to preserve our human resources to website specific activities, we will limit the number of re activations to three (3), and the time frame for requesting reactivation to three (3) months. We are offering a generous time frame for you to obtain replacement products due to unfortunate occurrences. Beyond this time frame, any reactivation requests will be denied.

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